"To Kevin/Chris/Todd at KTM of Gresham: Thanks for everything- Sent to:firstname.lastname@example.org Hi Jerry My name is Raymond Mast from Portland Oregon. I just received a new Rear Shock for my 2008 KTM 250SX. Though I had about 5 rides on my new scooter, the shock shaft ""somehow"" came unscrewed and came apart during a ride (pretty scary). I pulled what was left of it off the bike and gave it to my friends at (KTM of Gresham Oregon) just to see what/why this happened. They went above and beyond and ended up sending my broke shock to KTM North America. I was recently informed that KTM warrantied it! This a rarity for a Dirt Bike. I want to personally thank KTM of Gresham,you and KTM North america. This is the kind of customer service that is very hard to come by these days. This is my second KTM and not certainly not my last. I am now a firm believer in the brand. I knew KTM built high quality equipment, but now I know KTM also backs what they make. I was dreading the repair cost of my shock. Thanks again for everything. Regards, Raymond K Mast Portland Oregon email@example.com"
Raymond Mast - Eagle Creek, OR